Common Questions about Vacation Rental Homes

Is the property I book on the Internet the one I will get?
       
We will confirm and assign you to the specific unit requested at the time of booking. However, there are many unforeseen circumstances that may render the accommodations unsuitable or unavailable for rent. In this rare situation, you will be contacted immediately and provided with information concerning a home with the same accommodations.

What is required to make a reservation?

Initial Reservation Payment for reservations within 12 months is 25% of base rent. All reservations must be paid in full prior to the arrival date unless otherwise arranged with the Property Manager. We accept VISA, MasterCard, American Express, Discover, cashier's check, money order, or cash. You may call our office between the hours of 8:30 A.M and 5:00 P.M. CST to make a payment towards your reservation.

What time are check-in and check out?

Check in is 3:00 pm local time (CST), and check out is 10:00 am local time (CST), with the exception of Banana Point Rental, check in is at 4 pm local time (CST). Upon receiving your total balance due, check-in and check-out procedures/policies will be provided. Early arrival and late departures may be available for an extra fee. To determine whether this is an option, contact our office.

How do I get access into the property?

All properties have keyless entry pads or lock boxes with keys. Codes will be sent with check in information.

How will I receive my confirmation and arrival instructions from Rohogo Rentals?

All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain rohogo.com to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email within minutes of making your reservation. If you have not received these emails, please contact us at (256) 677-7368 or via email at [email protected].

Do you offer Travel Insurance?

You are a valued guest and we want to do everything possible to make your trip enjoyable and worry-free. Because the unforeseen and unexpected can occur before you leave or when you are away from home, we recommend and offer Rental Guardian Travel Insurance Plan. For more information on what this insurance covers please call us or go to www.rentalguardian.com. Your Travel Insurance payment is a percentage of your total stay value and will be processed when you reserve your home. 

What is your Cancellation and Refund Policy?

Cancellations and refunds are subject to contractual policies and procedures and must be approved by management. These policies will be made available at the time of booking and will require your compliance.

Please note, Alabama is a temperate climate prone to extremes as such changes in weather are to be expected. Cancellations due to weather (including catastrophic events) are not permitted. We recommend purchasing Travel Insurance. This can protect your vacation investment if unforeseen circumstances require you to cancel your trip.

What are the Tornados Policies?

Tornados are always a seasonal possibility in Alabama. Outdoor Public Warning Sirens are used by Alabama EMA to warn of possible tornado activity. If you hear the sirens and they are not followed by "this is a test" do not call 911. EMA recommends you turn on local TV or radio and move to an interior room on the lowest floor without windows. 

How many people are allowed to stay in each home?

The maximum occupancy for each property is established by the individual homeowner and will be listed in the unit description section on the website or will be provided when you reserve your property.

Is there a fully equipped kitchen in all vacation rentals?

Yes, all of our properties are equipped with full kitchens: Refrigerator, stove/oven, microwave, dishwasher, blender, coffee maker, toaster, pots & pans, dishes, glasses, silverware, and cooking utensils, iron and ironing board, vacuum cleaner, broom, and dustpan. The only exceptions are Off the Hook and The Windsor Cottage which have a mini fridge and 2 burner cooktops.

Are linens and towels provided?

Yes, there are linens and towels provided in each vacation rental. All bedding is provided and towels are supplied. Beach towels are not included so we recommend that you bring your own from home.

Are the vacation condos cleaned daily?

No, the vacation condo is cleaned before your arrival and after your departure.

Are the properties Non-Smoking?

Yes, all of our properties are strictly Non-Smoking.

How should I leave the property?

Although a housekeeping attendant comes before you arrive and after you leave to ensure the property is clean, you are responsible for leaving the property in the condition you received it in. You are renting someone's home and you should leave it the way you would want your own left. Excess cleaning, if needed, will be held from your security deposit.

Is there Internet Service?

All of our properties offer high-speed internet service for your convenience. Due to the numerous different providers and the various ages and configurations of personal computers, we cannot guarantee that you will be able to connect. We will do our best to assist you, but cannot be held responsible and NO REFUNDS will be offered if you are unable to take advantage of this service.

Are there washer & dryers available?

Yes, either private washers & dryers are featured inside the property and will be noted on the unit descriptions or coin operated washer and dryers can be found on site.

What about grilling?

Many of our properties have grills available. River Rocks Landing Resort offers grills in the campground.

Are pets allowed?

We have a select few properties that are pet friendly. They will be clearly designates when you view each property and will incur a pet fee.

How long does it take to get a refund?

Please note that the refund process involves more than simply sending funds and the amount of time required to receive a credit card refund can vary based on the various participants involved in the process. This participants include individual bank card issuers, the card network associations (e.g.Visa), third party processors and the vacation rental company.
Before the pandemic, it generally took three to seven business days before a refund would appear as a credit on the consumer’s credit card statement. With the unprecedented number of refunds being requested due to the Pandemic, all of the participants in the payment flow have been impacted and the processing of refunds has been significantly slowed.